Experienced Duty Manager with over 12 years of success in luxury hospitality management, specializing in guest experience optimization, team leadership, and seamless daily operations. Demonstrated excellence in LQA (Leading Quality Assurance) standards, service recovery, and upselling initiatives, consistently driving revenue growth and guest satisfaction. Proficient in Opera PMS, Opera Cloud, Sky Bayan, and 3C Panel, ensuring efficient operations and five-star service delivery. Recognized for strategic decision-making, staff training and motivation, and maintaining brand consistency across all guest touchpoints. Adept at fostering an engaging work culture that enhances performance, service quality, and operational excellence.